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L&D Program Specialist II
Ref No.: 20-03250
Location: Menlo Park, California
Tailored Management is seeking a candidate to join the world's largest social media network who enables over a billion users to openly connect with friends and family, share content, and explore the world. You'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic, self at work!

Title: L&D Program Specialist II
Location: Menlo Park, CA (Remote until further notice)
Duration: Project through 8/2021 with the opportunity for an extension!
Health Benefits + PTO

Duties:
The Learning Program Operations Specialist will work to operationalize Company Learning programs that will allow us to grow and scale Facebook. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

Responsibilities:
  • Partner with vendor teams to execute on day-to-day operations
  • Interface with your operations partner and key client partner and vendor teams to deliver on operational programs
  • Work on short term project initiatives which can include but not limited to: LMS migration, process change requests and process documentation.
  • Establish standardized program reporting to deliver insights Operations Partner
  • Manage and consult on operational impacts of new programs or changes to existing programs
  • Escalate risks and issues and collaborate with Ops partner on resolution
  • Make recommendations and create proposals on potential operational improvements, as well as day to day decisions
  • Develop and ensure standard operating procedures are in place for programs supported by the team globally
  • Work closely with remote staff effectively and drive consistency of global processes
  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate actions

Requirements:
  • 3+ years of experience in either L&D or HR Operations
  • Customer service, communication and cross group collaboration skills
  • Strong analytical and data, reporting skills
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Excellent project management, process improvement, and problem solving capabilities
  • Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
  • Self-directed and work in a team environment as well as independently, with minimal supervision
  • Ability to work across various levels of the organization, while building trust and fostering collaboration
  • gSuite and MS Office (Word, Excel, Outlook, PowerPoint, Access) (Ability to create macros, pivot tables, vlookup, analytical capabilities and work books).
  • Able to work in a team environment as well as independently, with minimal supervision

Preferred Qualifications:
  • Data analysis acumen
  • Project Management (PMP / PMI) certification
  • Experience in L&D Program Operations
  • Experience managing an outsourced vendor relationship
  • Salesforce, Workday and LMS experience
  • Bachelor's degree