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Sales Operations Associate Analyst (TX)
Ref No.: 20-03244
Location: Houston, Texas
Sales Operations Associate Analyst

Address: 2800 North Loop West, Houston, TX 77092 (remote during COVID-19)
Hours: Monday - Friday 8:00AM – 5:00PM, some flexibility, evening/weekend OT may be offered

Pay: $20.69/hour paid every Friday 
Contract Length: 09/07/2020 to 12/18/2020 (AEP season, could lead to other opportunities)
Openings: 4

  • To perform standardized direct-to-consumer sales support functions that increase productivity and efficiency and that comply with all regulatory and internal policies
  • Responsible for assisting with sales support processes, including but not limited to sales event tracking, RFI (Request for Information) completion, Scope of Appointment compliance, CRM data entry administration and/or general sales support
  • Responsible for entering and scanning Business Reply Cards (BRC) and Do Not Contact (DNC) request
  • Assist sales markets (administratively and functionally) by ensuring timeliness and deadlines are met through diligent tracking, communications, and follow-up
  • Utilize CRM system (Sales Force) to track, manage, analyze and evaluate data for the markets
  • Ability to learn and understand compliance and regulatory procedures, including TCPA and Medicare Marketing Guidelines to utilize in all functions, processes, and communication
  • Ensure compliance with CMS and Cigna-HealthSpring policies and procedures
Skills Required:
  • Proficiency with information systems required to acquire information (Sales Force experience would be a plus)
  • Strong coordination and organization skills
  • Associates are required to be proficient in the use of the Microsoft Office suite, specifically Word and Excel, and must also be able to display effective verbal and written communication skills
  • Strong data entry skills
  • Accuracy
  • Ability to establish priorities
  • Ability to interact professionally with confidence with sales management, sales agents and account managers.
  • Ability to learn quickly, apply quickly and adapt to change
  • Resourceful
  • Disciplined and focused
  • Effective time management is a requirement and the associate must be flexible to work evening and weekend overtime as required during peak times.
  • Resourcefulness, Interpersonal Savvy, Optimizes Work Processes, Collaborates, Organizational Savvy, Tech Savvy, Action Oriented, Communicates Effectively, Situational Adaptability, Customer Focus
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana cards approved)
  • Ensure familiarity and expertise in systems including but not limited to Microsoft Office; strong data entry skills, ability to learn Cigna HealthSpring CRM system.
  • High School Diploma Required. Degree and/or 1 – 2 years experience preferred. Sales Force knowledge and experience would be a plus.