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Representative, Customer Order Management
Ref No.: 19-07870
Location: Lewisville, Texas
Seeking an Intake Coordinator to assist a customer service department in Lewisville, TX! This role is with a Fortune 100 global healthcare company that genuinely tries to generate the most cost-effective care for patients. The company provides medical products, pharmaceuticals and cost-effective solutions, connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. This is the perfect opportunity to get your foot in the door with a Fortune 100 leader in the healthcare industry servicing over 60,000 locations!

• Responsible for handling approximately 75 – 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
• Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
• Enter detailed information into company proprietary software while conversing via telephone
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Understanding of HIPAA and PHI

• High School education required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of general pharmacy operations a plus
• Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Sales Force and Genesys telephone software.
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
• Strong attention to detail and quality documentation
• Exceptional verbal communicator with friendly tone, empathy and customer centric focus
• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
• Continuous learner with a desire to move into a senior level role
• Solid work ethic and driven to achieve daily/weekly metrics
• Adherence to company attendance policies


Schedule: Monday-Friday, 8am-5pm, 40 hours per week
Pay: $16.50
Start Date: ASAP
Contract Length: 6 months, conversion dependent on attendance and performance