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IT Field Support
Ref No.: 19-07348
Location: New York, New York
Tailored Management is seeking an IT Field Support professional to work onsite at our client's NYC campus on a contract basis. This is an excellent opportunity to join the world's largest social media network who enables over a billion users to openly connect with friends and family, share content, and explore the world.

Title: IT Field Support
Location: New York, NY
Contract: 1 year with possible extension following

Responsibilities:
  • Deliver support by phone or directly to the customers desk related to front-end systems such as desktops, laptops, fixed and mobile phones and applications or requests relating to back-end systems such as servers and networking.
  • Primarily focused on customer satisfaction therefore a service-oriented attitude, excellent verbal and written skills and focus on quality of work is required when working under all circumstances.
  • Flexibility and understanding for urgencies and conflicting priorities is needed.
  • High level of customer satisfaction.
  • Ensure adequate IT support is accessible for end user platforms.
  • Communicate and apply group policies and processes.
  • Improve users satisfaction by following and proposing improvements to any kind of systems, policies, processes, work instructions.
  • Apply information system security rules (rights, password changes, Group security recommendations).
  • Adherence and adoption of IT Group Standards. Maintain proper inventory of assets (hardware and software licenses).
  • Ensure availability of support during business hours.
  • Participate in On-call Duty outside business hours.

Required Skills:
  • Solid knowledge of Microsoft end-user environment (Windows 7 / 10, MS Office, Outlook, etc.).
  • VoIP / IP Telephony.
  • Good knowledge of mobile solution and devices (Android, iPhone, etc.).
  • Basic knowledge of networking (switches / patches / IP / Subnets).