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Deposit Ops Coordinator
Ref No.: 19-06856
Location: New Britain, Connecticut
Pay Rate : $ 16.00 - 16.00 /Hour

DEPOSIT OPERATIONS COORDINATOR | NEW BRITAIN, CT

If you are looking for a rewarding career this is an exciting opportunity to work for a reputable bank that focuses on helping customers achieve financial goals by understanding needs & providing personalized solutions. While empowering you to build the meaningful career you've been looking for!

SUMMARY

The candidate will be responsible for accurately investigating, processing, and finalizing ATM and Debit Card disputes in accordance with Regulation E and VISA's rules and restrictions. They will be responsible for making sound judgment calls on each of their cases. Maintain ownership of each dispute from start to finish (sometimes over 120 days per case), and successfully manage a continuously regenerating daily caseload of 250+ claims. Daily outbound calling to merchants, internal and external business partners and customers is required.

RESPONSIBILITIES

  • Research customer and non-customer claims and provide provisional/final credit within 5 business days (if applicable).
  • Prepare and submit claims to various business partners including Verifi and VISA.
  • Manage/maintain detailed electronic files with regards to disputes in process, including but not limited to monitoring approaching deadlines, submitting requested documentation to the appropriate departments, following up with customers, and keeping detailed and up to date notes for each claim throughout the dispute process.
  • Ensure all appropriate documents are sent to customers and/or our business partners within the required timeframes.
  • Communicate with both external and internal customers via phone, email, or mail regarding dispute status, general information, etc.
  • Maintain daily production levels to meet and/or exceed daily/monthly/annual goals set by management.
  • Suggest changes to improve and streamline existing processes.
  • Follow all quality control measures to ensure that all regulatory and departmental requirements are consistently met.
  • Partner with various internal lines of business as necessary.
REQUIRED SKILLS
  • High school diploma/GED
  • 2 years banking experience
  • Knowledge of Client regulation (Regulation E) and Electronic Funds Transfers (EFTs)