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Customer Service Representative
Ref No.: 19-06812
Location: Waterbury, Connecticut
Pay Rate : $ 16.00 /Hour
Exciting opportunity to work for a reputable bank that focuses on helping customers achieve financial goals by understanding needs and providing personalized solutions!

Job Title:
Customer Service Representative
Location: Waterbury, CT
Pay Rate: $16/hr
Start Date: 12/09/2019
Interview Schedule: In-person
  • Tuesday 11/5: 10AM – 2PM & 4PM – 7PM
  • Wednesday 11/6: 8AM – 12PM & 1PM - 4PM
Job Summary: In this role, the Associate will focus on assisting customers with Tier 1 troubleshooting, which includes the following but is not limited to: website navigation, debit card.

Job Duties:
  • Handles over the phone interactions with the goal of providing exceptional service to consumers
  • Supports basic internal processes as assigned by a Lead or Supervisor
  • Uses judgment to mitigate risk to the Bank while balancing the needs of the customer
  • Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
  • Submit work items to complete customer requests interacting with multiple online systems while speaking with customers
Requirements:
  • High School / GED required
  • 1 year of direct customer service experience with agents and employers (in-person customer facing work experience or call center experience)
  • 1 year of Banking experience preferred