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Representative, Customer Order Management
Ref No.: 19-06490
Location: Lewisville, Texas
Seeking an Intake Coordinator to assist a customer service department in Lewisville, TX! This role is with a Fortune 100 global healthcare company that genuinely tries to generate the most cost-effective care for patients. The company provides medical products, pharmaceuticals and cost-effective solutions, connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. This is the perfect opportunity to get your foot in the door with a Fortune 100 leader in the healthcare industry servicing over 60,000 locations!

Responsibilities:
o Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
o Create and complete accurate referrals and applications and keep updated on policy or procedural changes
o Manage workload of inbound faxes (if applicable)
o Investigate and resolve patient/physician inquiries and concerns in a timely manner
o Enter detailed information into company proprietary software while conversing via telephone
o Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
o Mail out appropriate documents to physician offices
o Interact with the patient referral sources to process new applicants
o Follow up with other internal team members regarding next steps
o Communicate with external constituents including physician offices and pharmacies
o Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Skills/Qualifications:
o Minimum high school diploma or GED;
o Basic computer knowledge, Microsoft systems
o Strong communication/customer service skills
o Ability to be an independent worker and self-directed
o Ability to sit for long periods of time in a cubicle setting
o Demonstrate superior customer support talents
o Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
o Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
o Applies acquired job skills and company policies and procedures to complete standard tasks
o Works on routine assignments that require basic problem resolution
o Refers to policies and past practices for guidance
o Receives general direction on standard work; receives detailed instruction on new assignments
o Refers to policies and past practices for guidance
o Receives general direction on standard work; receives detailed instruction on new assignments
o Consults with supervisor or senior peers on complex and unusual problems

-CANDIDATES MUST BE WILLING TO UNDERGO A BACKGROUND CHECK AND DRUG SCREEN PRIOR TO EMPLOYMENT-

Schedule: Monday-Friday, 8am-5pm, 40 hours per week, with possible overtime
Pay: $16.50 (non-CPhT) and $17.50 (CPhT)
Start Date: ASAP
Contract Length: 3 months, conversion dependent on attendance and performance