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IT Project Manager I
Ref No.: 19-06018
Location: South San Francisco, California
Join a Team that Lives to Improve Lives!
 
"People come from across disciplines and across the world to solve our most challenging medical conditions. You'll find inspiration in our passion for biotechnology, our purpose to positively impact the lives of millions of patients and our dedication to our people. Joining our team means being part of a tradition of inquiry that will change the world. It means embracing our failures as much as our successes. It requires a willingness to look beyond the edge of what's possible. And a focus on doing the day-to-day work that makes great science happen.”

Description:
This role is responsible for coordinating the integration of Technology Platform in Neighborhood Work Environment (NWE) projects by executing project plans, collecting user requirements, preparing participants for a move, and implementing tech trainings as outlined in the Readiness & Adoption Strategy.
 
The Technology Project Manager is responsible for day-to-day interactions with cross-functional teams on all scaled NWE projects.  Acting as a hub between the IT and Site Services organizations, the PM serves as a member of the project teams, coordinating technology design and ensuring clients have equipment and training needed to support their work activities in their new work environments.
 
General Project Coordination Responsibilities:
  • Provide excellent client service to our internal clients and be responsible and proactive in completing tasks
  • Collaborate on cross-functional teams to ensure projects plans are executed on time and within budget
  • Track all items to completion and ensure effective and proactive communication with internal project team members, vendors, and clients as necessary
  • Ensure NWE standards and processes are being followed and communicate “Lessons Learned” at the end of each project to support ongoing program improvements
 
Focus on Technology Readiness & Adoption
  • Create high level technology package layouts for NWE, construction, and client reference
  • Coordinate technology adoption trainings with client groups
  • Review client’s equipment data (i.e. laptops and phones) and ensure users have technology needed to enable them to work in their neighborhoods
  • Communication liaison between client and internal project team members for the following tech-related items, including but not limited to:
    • Conference room technology adjustments
    • Workstation conversions from single to dual monitor or other variants
    • Digital signage
  • Participate in pre- and post-move walk-throughs to ensure technology installations are per approved scope of work and communicate scope, timing and/or scope changes to client
 
Key Interactions:
  • Partner with NWE Program Team and clients on:
    • Determining specific tools and training for client technology adoption
    • Determining client technology choices/decisions per project
    • Client check-ins and solution implementations post move
  • Partner with IT teams and clients on:
    • Technology infrastructure assessment 
    • Conferencing, collaboration and workstation design
    • Occupant technology equipment refresh to assure compatibility
    • Coordination of Desk Side IT support services
    • Conference room blocking for construction and available booking dates
    • Copier/Printer/Fax solutions and cut overs
    • Telephony changes from desk to mobile and cut overs
    • Training for Google products, WebEx, and other “new” solutions 
  • Partner with Construction Project Teams, IT, and vendors on:
    • Cost estimates for budgeting
    • Coordination of conferencing and workstation installations
    • Coordination of equipment with physical layout, tracking, spare parts and/or demos
    • Coordination of team room and conference room A/V equipment
 
Requirements:
  • BA/BS Degree Required
  • 3-5 years in a Project Coordination, Tech Training, or IT Support role is required 
  • 1-2 years of experience in Tech Consulting or Systems Implementations is a plus
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Exceptional written and verbal communication skills
  • Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities
  • Organized, independent, and self-motivated (entrepreneurial), and enthusiastic
  • Dependable, detail-oriented, and flexible in scheduling and prioritization
  • Exceptional interpersonal skills to maintain positive internal and external relationships
  • Highly proficient with Google suite of applications, including Google Docs, Sheets, Slides, Forms, and Google+
  • Proficient in Microsoft PowerPoint, Excel, Word 
  • Familiarity with cloud-based collaborative tech solutions