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Contract Benefits Clerk
Ref No.: 19-05912
Location: St. Paul, Minnesota
Pay Rate : $ 17.00 - 19.00 /Hour
Come join America's 8th largest life insurance company servicing over 19 million customers since 1880!

Position: Customer Service Representative (Benefits Clerk)
Schedule: 8am - 4:45pm; 40 hrs/wk
Contract: 4 month duration (potential to go perm)



RESPONSIBILITIES
  • Provide telephone coverage for department's toll-free line. Respond to requests directly, explaining contracts, payments, withholding and process form requests
  • Maintain Settlement Contracts files.
  • Process client address and bank changes
  • Process incoming mail for the unit.
  • Search for missing clients to find updated addresses and contact information
  • Maintain complete follow up and reminder documentation and mail reminders to client when response is not received.
  • Review and search our client database for reported deaths from various sources and according to compliance timelines
  • Research data discrepancies from actuarial.
REQUIREMENTS
  • Strong customer service skills
  • Good organizational skills with the ability to manage multiple tasks and prioritize workload.
  • Strong attention to detail.
  • Strong communication skills to effectively interact with internal and external clients and policyholders.
  • Typing of 30 wpm.
  • Ability to work effectively as part of a team
  • Flexibility to frequent changes in job responsibilities
  • Ability to work overtime during peak times.