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Call Center Rep
Ref No.: 18-03287
Location: Oriskany, New York
Come join one of the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. Our mission is to provide employees and customers with more of what they want.
 
Job Description:
  • Provide service and information to customers regarding Client products, including explaining policy features and benefits Providing policy-specific information, requests regarding claims and processing transactions
  • This position may also support campaigns to increase revenue, generate sales and conserve existing assets
  • Provide service to customers who possess a policy through Client by responding to requests via telephone regarding insurance and other financial service products and benefit plans
  • Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc
  • Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
  • Efficiently access multiple electronic systems and LAN/PC to provide complete response
  • Work at all times to enhance and strengthen the relationship between the customer and Client
  • Support special campaigns as needed, or if solicited by the customer
  • Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills

Skills Required: 
  • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations
  • Excellent oral & written communication skills
  • Superior telephone etiquette
  • Excellent listening skills and ability to articulate ideas
  • Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of Client
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
  • Strong organizational skills; Strong ability to multi-task
  • Demonstrated ability to manage stress
  • Basic computer skills; Ability to "think out of the box” to generate innovative process improvements
  • Strong solid math and analytical skills
  • Ability to work various shifts within hours of operation
  • Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it
  • Previous Call Center experience preferred