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(Non-IT) Compliance - Analyst Commissions
Ref No.: 18-03272
Location: Columbus, Ohio
Job Summary:
Under general supervision, assists with commission or sales incentive programs by processing timely and accurate payments for single or multiple lines of business. Completes simple commission audits. Interacts with internal and external customers to analyze and resolve processing problems. Ensures adherence to both regulatory and internal controls around the processing payment of commissions.

Responsibilities to include but not limited to:
1) Process commission payments to support business needs. Payments may include bonus payments, replacement payments for missing checks and out of cycle commission payments.
2) Calculates and enters manual and electronic commission transactions through system methods.
3) Reviews and analyzes commission reports and works on reconciliation and corrections of transactions that may have error during and before processing.
4) Responds to calls from internal and external customers (field sales, producers and carriers) and maintains appropriate records of phone conversations.
5) Interacts with internal and external customers to analyze and resolve payment inquiries and disputes.
6) May assist in completing commission audits and communicating results to customers.
7) Monitors and clears commission suspense in a timely manner. May assist in the preparation of monthly commission payment summary reports for management or various business units.
8) May process commission statement mailings. Match statements to checks and manually stuff envelopes.
9) May assist processing complex backdated producer account change requests.
10) Performs other duties as assigned.

Requirements: Education, undergraduate degree in business administration, accounting, finance or related field preferred. Experience, typically 2-3 years of work experience in customer service and/or financial services.