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Sr. Business Analyst
Ref No.: 18-02778
Location: Columbus, Ohio
Pay Rate : $ 1.00 - 97.00 /Hour
This position is responsible for analyzing and documenting work flow, recommending solutions to improve operational effectiveness, and assisting in the development and enhancement of applications. Business Analysts serve as the point person and functional expert on application components.

RESPONSIBILITIES
  • Review, analyze, and create workflow of business functions. Consult with Operations on the development of business requirements for application components. Ensure that technology solutions and business strategies are in alignment.
  • Partner with business subject matter experts to understand and define project concepts, objectives and approach. Ensure deliverables move from original concept through final implementation.
  • Provide coordination with third party vendors as needed to ensure project success.
  • Assist with testing, evaluating, and identifying issues in software of new applications.
  • Work closely with project team to calculate work effort estimates.
  • Train and mentor other team members in procedures and system knowledge.
REQUIRED SKILLS
  • 5+ years of experience working as a business system analyst.
  • Experience interfacing with marketing teams to develop interactive customer facing solutions
  • Experience with contact center operations
  • Outstanding communication skills in interactions with technical, business, and executive staff.
  • Experience writing detailed business requirements for web-based technology projects.
  • Demonstrate appropriate time management and project planning skills
DESIRED SKILLS
  • Experience implementing SalesForce or Similar CRM solutions