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Dispatcher - Houston
Ref No.: 18-15095
Location: Houston, Texas
 •             Needs to be self-motivated/ self-managed; need to be able to type 55 words per minute; needs to deliver excellent customer service, 2+ years experience needed; will be on phone all day, shouldn't be afraid to speak with client, techs, engineers, etc. Should be proactive.
Responsible for day-to-day dispatch work activities inclusive of the acquisition and deployment of field service resources (internal and staff augmentation) required to deliver client service requests via incident management processes through the service desk. Coordinate with resource management to attain maximum utilization of deployable field service operations resources. Acquire, assess and deploy internal resources with the right skills at the right location, time and cost to achieve the optimal mix and use of skills to realize the financial goals (budget, profit & cost) of the NACS organization while meeting client objectives. Identify gaps in availability and skills that are needed to fulfill client commitments. Ensure dispatch services are delivered to clients in a consistent, high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs.