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SDN/NFV NOC Support Engineer
Ref No.: 18-14961
Location: Richardson, Texas
 Job Description
Service Operations & Maintenance is looking for an experienced NOC engineer with beginning to intermediate skillset in SDN/NFV Solutions.  The selected candidate must prove advance skill in event monitoring and fault isolation to determine root cause and remediation on various physical & virtual third party network components.
 
Accountabilities
  • Monitor and fault manage a large quantity of network devices ranging from Layer 1 transport (DWDM, SONET) to Layer 2 / Layer 3 data link & network (routing/switching, IP, MPLS)
  • Effectively use monitoring tools (Monolith Assure Now, SolarWinds Orion), ticketing system (Siebel, ServiceNow), and CRM database to event notify and resolve incidents
  • Demonstrate firm understanding of multi-vendor platforms with associated management tools and EMS/NMS systems
  • Prioritize, classify, and escalate each incident according to Standard Operating Procedures
  • Promptly communicate (written and verbal) critical information to management, users, and customers
  • Meet or exceed contractual Service Level Objectives (SLO) and/or Service Level Agreements (SLA)
  • Work assigned 7x24x365 operations shift schedule
 
Qualifications
 
Required
  • Bachelor's Degree in Computer Science
  • Intermediate knowledge in Cisco POD technology (server, switch, router)
  • Intermediate knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
  • Intermediate knowledge of telecommunication technologies (SONET, DWDM, OTN)
  • Beginning knowledge in network virtualization and cloud technologies
  • Beginning knowledge in SDN/NFV, VNF, VIM
  • Beginning knowledge in Linux (Red Hat 6 or 7)
  • Intermediate knowledge in OpenStack and Orchestrators
  • Scripting and programming knowledge
  • Strong written and verbal communication skills
  • Ability to successfully deal with multiple tasks while under pressure
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills and experience working with cross-functional teams
 
Desired
  • Cisco and Juniper Routing/Switching Certifications
  • Red Hat Linux Certification RHCSA
  • OpenStack Certification RHOSA II
  • NFV Certifications MEF-NF and MEF-SDN/NFV
  • Comfortable performing product vendor evaluations