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Customer Service Consultant
Ref No.: 18-13465
Location: Alpharetta, Georgia
TITLE- Payroll Service Rep
Client: ADP

Location: Alpharetta, GA
6 Mo CTH

This team will be responsible for servicing the ADP clients on their payroll and taxes.
Each Payroll Service person will be assigned a certain number of clients.
Training will be provided and will be 4- 6 weeks long.
Once training is completed there will be a slight pay increase for successful completion of training.

Payroll and tax experience is NOT required
MUST have good communication and be able to navigate a computer



ADP is hiring an Entry-Level Customer Service Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:
  • Serve as a consultant in servicing ADP's products/technologies.
  • Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions.
  • Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
QUALIFICATIONS REQUIRED:
  • At least 1 year in a customer service environment
  • Bachelor's Degree or its equivalent in education and experience