Previous Job
Sr. Associate, Global Customer Management
Ref No.: 18-11596
Location: San Rafael, California
US Market Customer Management
Oversight and management of 3PL – includes contracting, business reviews, performance tracking, launch preparations and other projects as needed
Manage and monitor daily orders executed by contracted 3PL and resolve any issues, which could result in the shipments being delayed, collaborating with both internal (such Logistics, Finance, etc.) and external customers if delays do occur
Primary Customer Management lead for US Trade Specialty team
Primary Customer Management contact for US Field Sales team and customer set up
Ensure all transactions are complete for month end, from an order management and customer set up point of view
Process Improvement Champion
Participate in and contribute to end to end order-to-cash program as it relates to the US market
Identify and implement opportunities for enhancement of processes to support the US Market and US Field Sales team
Lead and implement solutions for sales reporting working closely with Commercial Management, Analysis, Systems, Finance, IM
Sales reporting
Execute and troubleshoot daily sales reporting with support from Analysis and Systems teams, including month end and quarterly reconciliations
International Customer Management Support
Provide back up support for global team to execute global orders

5 years in Biotech or Pharma US market customer/order/3PL management
Strong communication – written and verbal
Experience working with customers and sales teams to drive towards solutions
Experience working with accounting on period-end reconciliations
Analytical skills with strong knowledge of Excel
Ability to perform in a fast paced environment with daily critical deliverables
Proven track record in process improvement and change management
Knowledge of Oracle EBS, Microsoft Office suite,, Access or similar applications
Additional language a plus

Bachelor's degree
10% of domestic travel, possibly one international trip