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Customer Data Steward
Ref No.: 18-09657
Location: San Diego, California
Illumina requires an experienced Customer Data Steward to help us:
  • Perform day-to-day data quality management activities with customer data, including support during end-of-month and end-of-quarter financial periods.
  • Input, review, manage, and participate in the lifecycle management of customer data within various Illumina systems.
  • Implement corporate business processes related to customer data.
  • Participate on special projects involving customer data that allow other organizations to leverage customer data for the benefit of the business.

The successful applicant will:
  • Follow policies and procedures related to customer data management and ensure conformance to all corporate and local data quality requirements.
  • Participate on teams with primary responsibility to improve customer data quality and lifecycle management. Work may be as an individual contributor or as a team member.
  • Reinforce a data stewardship mindset across the immediate team with other business personnel working with customer data.
  • Assist with the integration of all new customer information into Illumina's customer data model.
  • Continuously seek to improve data quality services provided to supported organizations.
Specific Duties
  • Provide Data Steward Services in SAP MDG application and Salesforce
  • Account Creation and Promotion
  • De-duplication
  • Research
  • Account Augmentation
  • Hierarchy Placement
  • Provide Data Quality Remediation & Work on Projects related to
  • Account
  • Contact
  • Opportunity
  • Integrations
  • Territory Setup
  • Campaign Setup
  • Customer Agreement Portfolio Maintenance
  • Audits
  • List Acquisition and List Loads
  • Lead Routing / List Management

Personal skills:
  • The following personal skills are desirable for this role:
  • Proven passion for the data quality discipline.
  • Strong analytical and problem solving skills.
  • Talent for quickly learning new tasks.
  • Outstanding attention to detail with high levels of concentration.
  • Strong interpersonal skills.
  • Good multi-tasking skills.
  • A strong drive for results.
  • Extensive latitude for independent judgment.
  • Proven ability to meet established deadlines.
  • Ability to work calmly under pressure.
  • Demonstrated focus for customer satisfaction.
  • Data Quality Skills
  • The following data quality skills will be useful for this role:
  • Interpreting data using Excel files, including Pivot Tables
  • Determining data patterns
  • Understanding business impact of data fields
  • Root cause analysis
  • Technical Skills
This role will require experience with the following or similar software:
  • Salesforce
  • Excel
  • Microsoft Office applications