Previous Job
Previous
Open Enrollment Specialist
Ref No.: 18-09334
Location: Elk Grove Village, Illinois
The Open Enrollment Specialist I
  • OE Specialist is responsible for supporting a client through their open enrollment process.
  • This includes all project management activities in coordinating resources as necessary and ensuring that all necessary tasks are accomplished on time and as required.
  • An OES serves as the project manager during the client's open enrollment period across all tasks and requirements.
  • The OES owns accountability for a client's successful open enrollment.
  • An OES coordinates and manages resources and tasks.
  • Tasks may include connection development and/or maintenance, open enrollment training, and applicable configuration of other products (e.g., payroll).
  • An OES manages all tools and resources related to the open enrollment process and serve as an open enrollment expert throughout the
  • An OES mentors OE Support Associates (Client Relationship Specialists, Account Managers, Implementation Consultants and Client Service Reps) during peak open enrollment season (year-end) to ensure consistent client service levels.
  • An OES performs special projects as determined necessary by the Open Enrollment Manager.

Skills & Abilities:
  • Own accountability for a client's successful enrollment process.
  • Manage all tools and resources related to the analysis and preparation of the clients platform that supports the enrollment process including required system/profile/information gathering, requirements analysis, quality testing, and resulting deliverables.
  • Coach other associates impacting the enrollment process to ensure consistent client service levels during peak periods.
  • Perform special projects as determined necessary by the Open Enrollment Management Team.
  • Other duties that may be assigned.

Preferred Qualifications:·
  • 3 years experience as a Major Accounts HR and Benefits Services
  • Client Support Specialist
  • Previous rotation in OE is strongly preferred
  • In-depth knowledge of HRB products (WFN, HRB)
  • Proficient of navigating the organization to resolve client requests..
  • Strong project management skills
  • Strong communication skills (written and verbal)
  • Effective time management skills
  • Demonstrated client conflict resolution skills necessary

Experience:·
2 yrs HRIS, Client Support, or Benefits Administration and project coordination experience in a BPO environment.