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SLB Field Technician I
Ref No.: 17-17490
Location: Orlando, Florida
This is a traveling position MOBILE PHONE TO BE PROVIDED BY SUPPLIER, ***MUST BE SMARTPHONE***, THIS POSITION REQUIRES KNOWLEDGE OF AND A MODERATE AMOUNT OF FIELD EXPERIENCE IN BASIC BUILDING AND CONSTRUCTION OF TELECOMMUNICATIONS HARDWARE AT THE CUSTOMER SITE. THIS INDIVIDUAL MUST BE VERY COMPETENT IN THE PHYSICAL BUILD ACTIVITIES AND MUST BE ABLE TO LEAD THE BUILDING OF THE PRODUCT UTILIZING JOB SPECIFICATIONS AND DRAWINGS WITH LITTLE OR NO GUIDANCE FROM OTHERS. THIS INDIVIDUAL HAS THE ABILITY TO LEAD OTHERS AND MAY ALSO PERFORM POWER VERIFICATION AND PRELIMINARY HARDWARE TESTING OF OUT OF SERVICE EQUIPMENT. HE/SHE MUST POSSESS THE KNOWLEDGE AND THE ABILITIES ENABLING HIM/HER TO COMPLETE THE FOLLOWING RESPONSIBILITIES OF THE POSITION AND MUST BE ABLE TO DIRECT OTHERS IN THESE ACTIVITIES: *UNDERSTANDS AND APPLIES CONSTANT VIGILANCE TO ESTABLISHED ERICSSON AND CUSTOMER SAFETY AND QUALITY STANDARDS AND PRACTICES. HAS THE ABILITY TO IMPLEMENT QUALITY CONTROL PROCESSES. *UNDERSTANDS AND APPLIES CONSTANT VIGILANCE TO FOLLOWING ERICSSON'S INSTALLATION METHODS AND/OR NTPS. NEVER PUTS CUSTOMER SERVICE AT RISK BY DEVIATING FROM THESE DOCUMENTS. *INVENTORY OF ALL JOB-RELATED MATERIAL. *DEMONSTRATES PROPER USE OF TOOLS. *PERFORMS ALL PHYSICAL AND MECHANICAL INSTALLATION ACTIVITIES. *PERFORMS POWER AND GROUNDING INSTALLATION ON EQUIPMENT AND SMALL POWER PLANTS, PER THE INSTALLATION METHODS. *WILL BE REQUIRED TO TRAVEL AWAY FROM HOME FOR SEVERAL WEEKS WITH VERY LITTLE ADVANCE NOTICE. *'EVENING' OR 'NIGHT' SHIFT WORK REQUIRED UPON DEMAND, OFTEN WITH VERY LITTLE ADVANCE WARNING. *PHYSICAL LIFTING OF A MINIMUM OF 25 POUNDS IS REQUIRED. *CONDUCTS WORK ASSIGNMENTS, COMMUNICATES, DRESSES AND ASSISTS CUSTOMER IN A PROFESSIONAL MANNER. *READS AND STAYS CURRENT ON INSTALLATION DOCUMENTATION. *READS AND INTERPRETS ENGINEERING SPECS, PRINTS, AND DRAWINGS. *DEMONSTRATE A HIGH COMPETENCE IN THE USE OF PERSONAL COMPUTERS AND VARIOUS SOFTWARE APPLICATIONS (EMAIL, EXCEL, ETC). *MAINTAIN JOB RECORDS AND ADMINISTRATION TRACKING OF ASSIGNED SITES. *ENSURES SHIPMENT ACCURACY OF JOB-RELATED MATERIAL *COMPLETES EQUIPMENT AND TRASH REMOVAL FROM SITE *MANAGE CLOSING REQUIREMENTS FOR ASSIGNED SITES *CAN PLAN, MANAGE LOGISTICS AND EXECUTE PHYSICAL INSTALLATION OF HARDWARE ON ONE OR MULTIPLE SITES. *REQUIREMENTS MAY INCLUDE BEING THE 'LEAD' ON A JOB SITE(S) AND RUNNING THE SITE(S) IN CONJUNCTION WITH THE SITE TEAM LEADER WHO IS IN CHARGE OF SEVERAL SITES, FOR EXAMPLE. *EXHIBIT GOOD COMMUNICATION AND PROBLEM RESOLUTION SKILLS. ON THE SPOT DECISION MAKING IS A CRITICAL PART OF THE JOB. *MUST HAVE PROVEN ABILITY TO LEAD AND DIRECT ASSIGNMENTS TO MEET DELIVERY COMMITMENT TO CUSTOMER. *RESPONSIBLE FOR COORDINATING, DRIVING, AND REPORTING SITE PRODUCTIVITY MILESTONES *INFORM MANAGEMENT OF POSITIVE AND NEGATIVE JOB IMPACTS *OVERSEE AND DIRECT INSTALLATION ACTIVITIES, MAINTAIN RECORDS AND CONDUCT MEETINGS AS REQUIRED *ENSURE OUTAGE AWARENESS PROCESS IS FOLLOWED ON ALL PROJECTS *INTERFACE WITH NIC, NI, QUALITY, GTAC, TOOL ROOM, & LOGISTICS AS REQUIRED *ACT AS A MENTOR TO ASSOCIATE TECHNICIANS. CREATE A POSITIVE TEAM ENVIRONMENT. PROVIDE TECHNICAL COACHING, SKILL DEVELOPMENT, AND ASSISTANCE WITH DAY-TO-DAY ADMINISTRATIVE RESPONSIBILITIES (I.E.ESS, CONCUR, DOCUMENTATION, ETC). *PERFORMS POWER VERIFICATION AND POWER-UP OF EQUIPMENT. *PERFORMS PRELIMINARY HARDWARE TESTING IN AN 'OUT OF SERVICE' ENVIRONMENT. *PERFORM COMPLETE FUNCTIONAL TESTING ON BOTH IN-SERVICE AND OUT-OF-SERVICE EQUIPMENT ON MULTIPLE PRODUCT LINES *COORDINATE THE INSTALLATION, ON-SITE AND/OR REMOTE COMMISSIONING, NETWORK CERTIFICATION, AND FINAL CUTOVER OF ASSIGNED JOB(S). *ABILITY TO INTERFACE DIRECTLY WITH THE CUSTOMER ON BEHALF OF ERICSSON NETWORKS. *MAINTAIN A POSITIVE CUSTOMER WORKING RELATIONSHIP FROM START TO COMPLETION OF THE INSTALLATION *ENSURE CUSTOMER SATISFACTION *ABILITY TO GAIN CUSTOMER HARDWARE INSTALLATION ACCEPTANCE