Data Center Technician
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Data Center Technician
Ref No.: 18-00201
Location: Providence , Rhode Island
Position Type:Contract
We are in search of a a Data Center Technician to perform rack-and-stack, network and cabling to assist in the management of our client's data centers. The Data Center Technician ensures issues are identified and repaired quickly, and that all internal customer demands are being met.

Responsibilities
  • Assist team with planned Rack Stack activities
  • Data Center physical access facilitation/administration - escorting of vendors, facilitation of approved tours and temporary access requests
  • Moves/Adds/Changes assistance for Server, Networking, VoIP, and Video Conference Equipment
  • Structured Cabling
  • Tape Handling
  • Delivery of physical Incident or Request assistance by a capable technician resource who takes active direction from a, (generally remote), subject matter expert and/or technology owner
  • Perform physical reboot of device by pressing hard reset button after taking instruction from a subject matter expert and/or technology owner, if required
  • Check for hardware failure lights or console error message after taking instruction from a subject matter expert and/or technology owner, if required
  • Assist in resolution of physical network fault by checking if the network cable is physically connected (push in)
  • Where necessary, show hardware engineer where equipment is located in problem break/fix type situations and also change/scheduled maintenance. Ensure that a subject matter expert and/or technology owner is informed so that device can be checked before the engineer leaves site
  • Assist with the inspection of physical hardware problems. Take instruction from a subject matter expert and/or technology owner, if required
  • Respond to ad-hoc, low level skill tasks which is scripted/documented/in writing, while in communication with a subject matter expert and/or technology owner
  • Responsible for customer interaction
  • Ability to work successfully in a team as well as independently
  • Microsoft Outlook and Excel experience