IT Specialist
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IT Specialist
Ref No.: 18-00140
Location: Tampa, Florida
Position Type:Full Time
 Position Summary
The IT Specialist works at the regional Tampa office as a member of the IT team and focuses on overall support of the office, as well as the surrounding remote sites and their offices. In-person support, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts including executives.
 
Responsibilities:
·       Troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution
·       Serve as an escalation and knowledge point for other staff members to come to for advice and direction
·       Support for VIP problems
·       Follows and creates standard operating procedures around process and documentation.
·       Recommends and implements process improvements
·       Responds to job site service requests regarding installation, configuration and maintenance of switches, routers and firewall hardware.
Qualifications:
·       College degree preferred 
·       4 - 7 years’ experience working in IT role including Help Desk and  Hardware deployment/configuration, 2-3 years of end-user facing support
·       SME knowledge of PC hardware and software with an emphasis on Microsoft environments
·       Working knowledge of all components of desktops, servers, routers, and wireless devices
·       Familiarity with Office 365, Microsoft Azure a plus
·       Understanding of VPN tunnels, LAN/WAN administration and support
·       Familiarity with Service Desk Ticketing software (Service Now)
·       Ability to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with ease
·       Ability to lift 50 pounds