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Trade Floor Desktop Support Technician
Ref No.: 18-00026
Location: Charlotte , North Carolina
Position Type:Contract to Hire
 Type of Position: Contract to Direct Hire
Harvard Partners is seeking fill an immediate need for on-site trading environment desktop support technicians for our client in  Charlotte NC
This is a contract to direct hire role and you will be providing dedicated trade floor deskside support following the standard Service Level Agreement and ITIL Incident processes in place by our client. Responsibilities include:
  • Providing day to day desktop support for our clients trading environment.
  • Following ticket management best practices to track and log all work performed.
  • Identifying potential areas for improvement of support processes, procedures or configuration and share with deskside management.
  • Adhering to the system standards, policies, procedures and documentation to support consistency of support.
  • Completing or clients required compliance training.
  • Performing other potential related duties and assist in project activity as required.
  • Hours of on-site support will be from 8:30am EST until 5:30pm EST with on-call availability 24x7
Skills and Competencies:
  • In depth knowledge of Windows 7, 10, Microsoft Office Suite, Active Directory, Citrix, PC Hardware, Multiple monitor setups, Printers, Bloomberg keyboards and virtual compute environments 
  • Knowledge and troubleshooting skills for of trading applications as well as Bloomberg.
  • Experience providing IT desktop trade support in a large, corporate financial services environment
  • Strong ticket management skills and discipline.
  • Exceptional time management and organizational skills.
  • Able to work with minimal supervision, take direction without follow-up and collaborate closely with their offsite counterpart.
 Key Skills:
  • Solid familiarity of ITIL standards and process.
  • Knowledge of Client service Manager a plus
  • Familiarity with Cisco Phone, Cisco Spark and Turret technologies.
  • Strong analytical and troubleshooting (problem determination/resolution) skills.
  • Understanding of network protocols and infrastructure concepts.
  • Strong interpersonal and communication skills with the ability to effectively communicate to both technical and non-technical colleagues with ease.
  • Driven, with a colleague focused "service first " mentality.
  • A rock solid "calm under pressure” attitude and demeanor.
  • Passion to be the driver of incident resolution and escalation and not a bystander.
  • Strong command of the English Language; written and oral.
  • Organizational skills with the ability to handle multiple concurrent activities.
  • Maintain an elevated level of personal appearance in line with a professional environment.