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Senior Desktop Support Concierge
Ref No.: 17-01117
Location: Boston, Massachusetts
Position Type:Contract
Position Type: 3 Month Contract

Position Overview:
The Helpdesk Support Resource is responsible for assisting in the support and maintenance of desktop and mobile hardware, software, and user functionality for the organization on a day to day basis.  Candidates should take ownership and perform follow up on all assigned tasks and be a self-starter.  Core technologies include: Windows, Apple, Active Directory and Exchange account management, MS Office and common desktop software suites, desktop hardware, printers, laptops and mobile device management and desktop imaging systems
 
Responsibilities:
  • Participate in Client’s ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues.
  • Provide resolutions in a timely manner via telephone, face to face meetings or email.
  • Coordinate other IT resources to assist in problem resolution as needed.
  • Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensure documents are kept up to date.
 Qualifications:
  • Currently pursuing further education in computer science or a related field
  • Strong technical background with the ability to solve IT related issues.
  • Ability to communicate ideas and resolutions in a clear, concise, user friendly manner.
  • Strong written and oral communication skills.
  • Demonstrated ability to effectively multi-task and manage his/her time both independently as well as within a team environment.