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Software Support Engineer
Ref No.: 17-01024
Location: Fort Myers, Florida
Position Type: Direct Placement with our Client

We are offering an opportunity to be part of our Client's cutting edge technical support team to help customers get the most from their Solutions. The Software Support Engineer will resolve customer software issues, share knowledge with colleagues to help improve our service levels as well as deliver exceptional customer service. They have full responsibility for managing technical support cases for our customers, engage in information gathering and sharing, perform analytical troubleshooting and problem research as they collaborate with other engineers as necessary.
Responsibilities:
  • Provide technical support for Client's SAAS (Software as a Service) product family.
  • Investigate, troubleshoot, understand and debug software.
  • Work with different server technologies to find timely and creative solutions to customer questions and requests.
  • Collaborate with our development and platform teams to help host and improve applications.
  • Manage customer cases within the service level agreement boundaries.
  • Write best practices and solutions for our knowledge base.
  • Provide support status to the support manager and team.
Qualifications:
  • An Associates or Bachelor's Degree in Computer Science, Computer Information systems, Network Administration or similar.
  • 2+ years of relevant industry experience, software/hardware support companies preferred.
  • Excellent debugging skills in a wide variety of technologies, networking protocols, operating systems (e.g. Linux, Windows server), web servers (e.g. IIS), and programming languages. We're looking for a software engineer who can learn quickly and be effective in a large variety of technologies.
  • Experience with mongo DB and SQL query language is strongly preferred.
  • Experience in technical support of SDKs, or professional engineering services, is strongly preferred.
  • Excellent English written communication skills.
  • Ability to work successfully in a highly distributed team, including our team overseas.