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NOCC Operations Specialist 3-D
Ref No.: 18-07306
Location: Melbourne, Florida
Position Type:Contract
Start Date / End Date: 09/14/2018 to 09/14/2019
NOCC Operations Specialist 3-D
1484359
Melbourne, FL
1 Position
12 month duration
$34-36.27 hr.
Shift: Train on 1st for about 3 months. Must be willing to work on 2nd shift if needed after training. The shift (1st or 2nd) will be determined after training.

FAA Clearance is required
Job Title: Operations Specialist L3 (6+ yrs. experience in ops environment)
Location: Melbourne, FL
Harris Corporation is seeking an Operations Specialist/Network Control Specialist with a system level focus that will provide network monitoring and issue analyses within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to the network, and it is part of a 24x7 network control environment, working shifts including weekends when needed. The ideal candidate will be someone who can react to issues following documented processes and work with the customer and other levels of support to coordinate and resolve issues.
  • Perform an initial evaluation of outages for potential operational impacts to our user community.
  • Perform root cause analysis to determine a plan of action for restoring customer's services.
  • Operate across multiple internal Harris teammates and external telecommunication partners to follow-through with operational processes and improve restoration times.
  • Facilitate coordination with our User Community, the Harris Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities.
  • Document Trouble Tickets and Change Requests of all related activities.
  • Work in a 24x7 network control environment, including weekends when needed.
  • Document Trouble Tickets and Change Requests of all related activities.
  • Follow documented NOCC standards and procedures
Qualifications:
  • Bachelor's degree in Computer Engineering, Electrical Engineering, Networking, Information Technology or related field with 6+ years.
  • Experienced in a Networking, Engineering, or Information Technology related field.
  • Ability to multi-task in a fast-paced environment with little to no supervision.
  • Exceptional customer service support (both verbal and written).
  • Strong problem-solving skills: ability to assess a problem and determine an effective course of action.
  • Strong analytical and organizational skills, including attention to detail.
Preferred Additional Skills:
  • Experience with troubleshooting Linux based VHF computer systems.
  • Operational awareness of FAA operations as it pertains to Air Traffic Control.
  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Familiar with Linux base operations to perform in depth analysis.
  • Experience with domain knowledge of L1 through L4 of the OSI Model.
  • Experience working with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
  • Experience with Management practices and familiarity with the Wiki Markup Language.