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IT Customer Services Support C
Ref No.: 18-06321
Location: Melbourne, Florida
Position Type:Contract
Start Date / End Date: 08/23/2018 to 08/23/2019
IT Customer Services Support C
1478178
Melbourne, FL
1 Position
6 to 12 month assignment
$19.50 hr.
9/80 schedule
FAA Clearance Required

Description:
Harris Corporation is seeking IT support to be responsible for asset management, inventory, fulfillment, diagnostics and troubleshooting of incoming hardware. Provides technical support and timely resolution of problems or escalation to the next level of technical support personnel. Supports and maintains effective relationships with end users. Provides case status updates to management and customers. Maintains and updates records in tracking databases and alerts management to emerging trends in incidents, problems, or issues. The position will work independently as well as within the team environment.
Job Responsibilities:
  • Troubleshoot hardware, software, and system problems upon receipt of equipment
  • Maintain an active record of troubleshooting and repairs using a ticket system
  • Diagnose, refurbish, and test hardware received from the field and lab
  • Gather, analyze, and report failure data trends and inventory levels
  • Inform and interact with the engineering team to recommend solutions to problems
  • Package, handle, and arrange transportation for incoming and outgoing shipments
  • Track and follow-up on outstanding equipment returns
  • Transport equipment between lab, warehouse, and repair facility
  • Perform software builds on multiple baselines by following detailed procedures
  • Manage and safeguard assets to include government-furnished property
  • Process new hardware by tagging and capturing asset information into a database
  • Perform audits of hardware and reconcile databases with accurate information
  • Provide guidance to on-site technicians during quarterly preventative maintenance
  • Perform responsibilities in accordance with established procedures

Qualifications:
  • Associate in Science (AS) in a technical discipline
  • Inventory/Database Management Experience
  • A+ Certification strongly preferred
  • 2+ years' experience troubleshooting and repairing computers and handling ESD-sensitive equipment
  • 2+ years' experience working with vendors on warranty support
  • 2+ years' experience updating ticket systems and asset tracking databases
  • 2+ years' advanced Microsoft Excel query building experience, and data mining skills
  • Must be detail-oriented and able to prioritize tasks to establish a focus and direction
  • Must review work for accuracy prior to submission