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PRIMARY FUNCTIONS: 1) Sort and deliver incoming mail and packages. 2) Assist is setting up conference rooms. 3) Respond to customer's mail requests. Provides operations functions in one or all of the following areas: operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail, as well as applies necessary postage. May also perform housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES: Operating document image handling software. Operating MS Office and Email systems for opening, sending and retrieving files. Opening, saving and transferring PC files based on established protocols. Accessing document management systems via established protocols. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer’s buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs other duties as assigned.
Ability to lift/move up to 50# packages, involved walking between 2 buildings and up/down elevators pushing mail carts. Excellent outgoing Customer Service skills dealing with all levels of corporate professionals. Ability to quickly deliver mail and packages. Ability to work in team environment. Excellent customer service skills. Good PC skills. Good organizational skills and ability to prioritize. Mathematical and filing skills. Ability to use office machines and technical equipment.
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