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Client Services Team Lead
Ref No.: 18-05811
Location: Bethesda, Maryland
Position Type:Contract
Start Date / End Date: 08/27/2018 to 10/26/2018
Plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the Sales team support members to ensure effective delivery of services. Maximizes sales team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative, marketing and operational processes. Oversees the recording, tracking and monitoring of office transactions to include listings and sales/leases. Monitoring may include expenses, client reimbursements, vouchers, commissions and pipelines. Interfaces directly with the clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries. Consults with the Sales Professionals and provides recommendations on marketing practices and strategies to maximize value for the team's clients, recommending the best way to market the property. Coordinates the production of direct marketing campaigns for sale or lease of properties to include customized property information materials, comparable market analyses, market and industry research, and targeted mailing lists. Ensures team members compile required data from designated resources, and coordinates the design and production of the marketing materials. Provides feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action and termination of employees. Provides input for staff member's performance review. Mentors and coaches junior sales team members to further develop core competencies required to continuously improve client services, operational efficiencies, teamwork and the professional image of CBRE. Gathers data on local, regional, and national commercial real estate markets by researching a variety of sources including, but not limited to industry, regulatory and economic information, financial periodicals and newspapers, mortgage and lease documents, demographic date, property information and company records. Other duties may be assigned.

Quals--
.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's Degree (BA/BS) from a 4-year college or university. 5+ years experience providing administrative support to multiple or team of professionals 3 years experience in the Real Estate industry. Ability to prioritize and coordinate delivery of multiple projects required Leadership, problem solving and analytical skills required. Advanced Microsoft Office Suite and Adobe Creative Suite Demonstrated organization, communication (written, oral, telephone), customer service and public relations skills required. CERTIFICATES and/or LICENSES Real Estate Sales License preferred but not required. COMMUNICATION SKILLS Must possess excellent oral, written and interpersonal skills. Ability to speak clearly and persuasively. Able to listen and respond well to inquiries. Demonstrate high level of group presentation skills and effectively present numerical data. Able to maintain confidentiality and integrity of data being reviewed by internal and external clients. OTHER SKILLS and/or ABILITIES Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Focus on problem solving, mathematical analysis and project management. Knowledge of accounting and business law helpful. Should have advanced knowledge in Microsoft Office suite and Adobe Creative Suite (InDesign)