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CW_On-Site Services Specialist.IMS Ops
Ref No.: 18-05331
Location: San Antonio, Texas
Position Type:Full Time
Start Date / End Date: 07/30/2018 to 09/30/2018
POSITION PROFILE: Provides operations functions in one or all of the following areas: Ships, receives, distributes, handles incoming and outgoing products and supplies, as well as maintain inventory and metric spreadsheets. Provides delivery and ordering services of supplies in a timely manner and maintain incoming requests for service and supplies. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES: Operate MS Office and Email systems. Maintains records for management reports and inventories of supplies needed. Distributes supplies to designated drop-off points and/or customer as required. Responds to and coordinates all service calls required by customer. Ensures service tickets are properly assigned, checking for a diagnoses of printing issue to inform technicians of specific problems. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily logs as necessary. May travel between customer’s buildings. Answers customer questions regarding status or feasibility of service/supply requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping and/or receiving of materials. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs other duties as assigned.

Technical aptitude with printers, copy, scanning, fax, and other office equipment. Proficient in MS Office, Word, Excel programs. Good customer service skills. Good organization skills. Able to walk and/or stand for long periods of time. Able to lift 50+ lbs.