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Associate, IT Customer Services
Ref No.: 18-05306
Location: Palm Bay, Florida
Position Type:Contract
Start Date / End Date: 07/24/2018 to 07/24/2019
Associate, IT Customer Services
1467780
Palm Bay, FL
1 Position
12 month contract with potential for hire
$21 to $22 hr.
9/80 schedule
1st shift 7:45a – 5:30p on the 4 day work week and 745a – 430p on the 5 day work week

Top 3 Must Haves
  • Self Starter and highly motivated
  • Hands on technical experience resolving PC hardware and software issues
  • Excellent customer service skills, verbal and written

Job Description:
  • Provide desktop support for customers on the Palm Bay campus.
  • Responsible for the installation and support of computer hardware and software.
  • Establish procedures and find solutions to desktop and laptop computer problems.
  • Must be customer service oriented and be able to interact with customers on a daily basis.
  • Display a willingness to work with other team members to resolve work orders and provide assistance when necessary.

Qualifications:
  • Knowledgeable in multiple Dell desktop and laptop hardware configurations.
  • Proficient in Microsoft Office suites and Microsoft operating systems.
  • Must be a self-starter, display initiative and ability to work independently with limited supervision.
  • Possess time management skills for scheduling and prioritizing work.
  • Ability to lift 30 lbs.
  • Bachelor degree in computer science or information systems preferred, or 8 years equivalent in computer related field or equivalent.
  • A+, Security+ and Microsoft certifications a plus.
  • Must keep abreast of new technology.


Intake Call Notes:
10 on team total
End user computing team; hardware repairs, machine deploys, troubleshooting lot of software installs, some remote work but most is hands on support with customer. Supporting multiple buildings in FL.
2nd line of support after helpdesk

Passion for technology combined with good social skills
Presentable to the customer and good communication customer facing skills
Desire and capability to learn

Ideal candidate would have a degree but not mandatory