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Network Control Support (FTI NOS1 Telco)
Ref No.: 18-05288
Location: Melbourne, Florida
Position Type:Contract
Start Date: 07/24/2018
Network Control Support (FTI NOS1 Telco)
1469354
Melbourne, FL
12 month duration
1st shift but must be willing to work other shifts as needed
$15 - $19 hr. (up to $21 hr. if they are the perfect fit)
1 position
FAA clearance required
HS Diploma or GED Required

Job Responsibilities:

Handle first line of support for customer and field calls into an operations center.

Create trouble tickets and initiate workflow for problem resolution.

Log calls and perform preliminary investigations into reported network issues.

Route customer calls to appropriate engineering level support.

Identifies actual or potential problems in the network.

Qualifications:

Two-year degree in technical or computer-related field plus 0-2 years' experience; or High school degree plus 4 years' relevant experience.

Prior experience required in maintaining high service levels in a demanding customer support services environment.

Experience with call center phone systems and ability to work in a fast-paced environment.

This position is part of a 24x7 network control environment. Shift and workday flexibility is required.


Additional Skills:

Previous experience in telecommunication call centers is highly desirable.