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Access Point Inside Support Representative
Ref No.: 18-04806
Location: Overland Park, Kansas
Position Type:Full Time
Start Date: 07/04/2018
Description/Comment:The Access Point Inside Support Representative is responsible for retaining and growing customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS Access Points (a retail location that accepts packages from a UPS service provider and stores them until they’re picked up by the customer). This position is responsible for, monitoring contractual compliance, and answering customer questions.he Access Point Inside Support Representative uses the company systems and tools to research potential customer information and to identify leads that fit UPS Access Point standards. He/She calls customers to identify their business needs, gauge interest in becoming a UPS Access Point, and retain current business. This position maintains up-to-date knowledge of UPS Access Point products and services to generate sales solutions that meet customer needs. He/she monitors Access Point performance and provides reminders of procedures when needed to maintain Access Point service quality. The Access Point Inside Support Rep also responds to customer questions, complaints, and inquiries to meet customer needs. This position will support the Access Point Sales Representative.

Additional Job Details:Candidate will support the Healthcare Access Point Pickup location customers. Candidates should have customer skills as well as computer knowledge including excel spreadsheets . Knowledge of Healthcare transportation is preferred but not required.