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Network Control Support B
Ref No.: 18-04766
Location: Melbourne, Florida
Position Type:Contract
Start Date / End Date: 07/02/2018 to 07/02/2019
Network Control Support B
1462994
Melbourne, FL
12 month duration
3rd Shift
$15 - $19 hr.
FAA clearance required

HS Diploma or GED required

Job Title: Network Control Technician B
Location: Melbourne, FL
Roles and Responsibilities
• Provide change management coordination and scheduling support for large private communications network.
• Serves as the focal point for all planned maintenance activities.
• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
• Position requires strong attention to detail and adherence to policies and procedures.
• Interacts directly with internal and external customers to schedule planned maintenance events.
• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.
• This position is a 3rd shift position.

Qualifications:
• High school degree plus 4 years related experience required; prefer two-year degree in computer-related field or equivalent.
• At least 2 years of experience with Network Management Systems and tools.
• At least 1 year of experience with SQL data base and MS Excel.
• Ability to obtain Position of Public Trust clearance (U.S. Citizen).

Preferred Additional Skills:
• Previous telecommunications call center experience.
• Prior experience required in maintaining high service levels in a demanding customer support services environment.
• Project management experience.