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Lead MAC Support Engineer (1912200173)
Ref No.: 18-04470
Location: Tarrytown, New York
Position Type:Full Time/Contract
Start Date: 06/21/2018
Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Minimum Wage to Contractor: $57.50/hour
Location: 100% onsite in Tarrytown, NY. Put candidate location at the top of the resume.
Duration: Long term - 6-12 months temp to perm.
Interviews: 1st will be over the phone. 2nd will most likely be in person.
MUST HAVE JAMF/Casper Administration experience.
Role Purpose:
This role may be a Lead role designed to drive operational efficiencies in engagements with Client.
Ensures processes defined in Endpoint Operations are being both implemented and followed.
This role will help identify areas of improvement not limited to technology but will include processes within existing Regeneron engagement and define roadmaps to achieve improvement mainly on Mac engineering space
By understanding technology and business drivers, this role will interface with the client and account teams to demonstrate business value for executing change and process optimization.
The position serves as an escalation point for issues related to current Mac engineering services and is accountable for improvement opportunities within such services.
This role will work closely with the account Program Managers in the management of client deliverables in the Endpoint Operations areas.
Key Responsibilities/Outcomes:
Responsibilities:Typical mix
MAC Enterprise support Solution
Delivery Client Focused 45%
Application Packaging consultancy 40%
Process creation and strategy 15%
Key Qualifications:
Graduate degree in engineering , IT or equivalent work experience
8-10 years direct experience gained from 3 or more services assignments involving mac engineering application packaging and distribution technologies
Strong Endpoint Operation skills with at least 5-7 years supporting desktop management activities such as with Desktop Image Management, Software deployment, Patch Management, 4th level remote support, Microsoft’s BDD, MDT Application packaging with flexera, Asset tracking and or inventory software solutions
3-5 years of experience required with at least two of the following desktop management platforms.
SCCM ,Airwatch , Casper , JAMF Pro
Performed as lead engineer in the implementation of at least one of the above management platforms for at least one major account over the past 3 years.