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Customer Support Representative I
Ref No.: 18-02059
Location: Moon Township, Pennsylvania
Position Type:Contract
Start Date: 03/20/2018
Description/Comment:Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis.

Additional Job Details:Neat Handprinting required Detailed, Conscientious, Able to MultiTask Work in Open Office Concept with distractions Must be willing to perform additional tasks not listed in description Self-starter/Self-motivated Clothing (drafty office, sweater may be needed)