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Field Engineer 3 (1912196461)
Ref No.: 18-01925
Location: Tyler, Texas
Start Date: 03/15/2018
Position Description ***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*** Max Bill Rate: $28.00/hr End Client: Altice – Will have additional screens for Altice Location: Tyler, TX Address: 3015 SSE Loop 323 Tyler, TX 75701 Positions: 1 Duration: C2H U.S. Citizenship: Yes Driving: YES!! Will be driving 100 miles between two campus locations (may be at one location all day or may travel to another location; will vary) Schedule: M -F 8:00 AM to 5:00PM Day to Day Work Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation. The General Duties: · General hardware break/fix of laptops & desktops · Troubleshooting and repair of hardware and software issues to maintain business continuity · Diagnose, troubleshoot and repair Hewlett Packard Network Printers · New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment · Optimizing Hardware/Software/Networking products and configurations as scripted ensuring customer satisfaction. · Travel to/from multiple client locations in the Chicago Suburbs (Wood Dale, Bensenville, Schaumburg & Lisle) Role Requirements: · High School diploma or GED required · 5 or more years of experience in a hands-on desk side support role required - This means working in-person with customers!!! · Must have valid driver’s license with reliable vehicle and appropriate insurance (required) · Proficiency in Windows operating systems, Microsoft Office software · Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues. · Excellent communication skills required. · A+ Certification required · Lenovo, Dell and Client certifications a plus