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Systems Administrator 2
Ref No.: 18-01492
Location: Rochester, New York
Position Type:Full Time/Contract
Start Date: 02/27/2018
 1st shift 5/8
Systems Administrator 2
Job Description:
·         Manage video teleconferencing (VTC) equipment for the division
·         Manage Kollective (Kontiki) Live Streaming equipment and events
·         Plan and execute employee communication events
·         Required to interface with all levels of the organization including senior management
·         Manage conference room equipment for the division
·         Proficient with Computer hardware and Software troubleshooting.
·         Follow the issue from start to finish, including escalation to development and programming when necessary
·         Perform root-cause analysis on issues and make recommendations for corrective action
·         Track projects and tickets in issue tracking system
·         Create white papers and other instructive materials for use by our clients and the internal team. Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
·         Troubleshoot, repair and/or replace audiovisual systems in including:
o    Crestron Control and Digital Media Systems
o    BiAmp Audia and Tesira Digital Sound Processors
o    Client HD Projectors
·         Upload new code to Crestron Control Systems as required
·         Perform software and firmware updates to audiovisual systems as required
·         Perform preventative maintenance on audiovisual systems
·         Install audiovisual systems
·         Provide audiovisual support to end users as required
·         Interact with customers daily to provide technical support of audiovisual systems
·         Assist with asset management
·         Perform other duties as required
·         This position requires a minimum of an Associate's degree,
·         Experience with video teleconferencing equipment and infrastructure (Polycom, Cisco/Tandberg, etc.)
·         Familiar with H.323, H.164, Scalable Video Coding (SVC), H.264
·         Experience with webcasting (hardware and software)
·         Experience with Video Content Management (VCM)
·         Experience with conference room equipment and management tools
·         Experience with collaboration tools and techniques
  • Minimum five years of audiovisual experience
  • Ability to quickly and accurately troubleshoot audiovisual systems
  • Ability to communicate technical information to both technical and non-technical personnel.
  • Must be customer service oriented and be able to interact with customers on a daily basis.
  • Must be a self-starter, display initiative and ability to work independently with limited supervision.
  • Possess time management skills for scheduling and prioritizing work.
  • Ability to lift 45 lbs.
Preferred Qualification:
·         Bachelors Degree in IT-related field
·         InfoComm Certifications
·         Crestron Certifications
·         Experience with BiAmp/Polycom Digital Sound Processors
·         Crestron Control Systems programming experience
·         Experience with Extron systems