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Network Control Specialist 1
Ref No.: 18-00931
Location: Melbourne, Florida
Position Type:Full Time/Contract
Start Date: 02/07/2018
 Job description:
Networking Specialist
·     This position's primary role is to operate and maintain network devices and to mitigate network outages and performance issues.
·     Performs as the first line of defense to take appropriate action toward resolving network and system problems as they appear.
·     Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.
·     Differentiates between primary and secondary network failures.
·     Based on the severity or type of event, determines what additional resources are required.
·     Issues service interruption reports to requisite customer agencies
·     Responsible for remotely supporting installation of various computer hardware equipment, and bringing systems "on-line”.
·     Monitors network devices and overall network health / performance.
·     Responsible incident response, troubleshooting, and resolution per policies and procedures
·     Implement technical solutions to mitigate outages or performance issues
·     Provides guidance to operations shift members
·     Participates in various working groups and boards related to process improvement and change authorization
·     Performs software upgrades and patches to operational systems
·     Interfaces with end users and customers as required
·     Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems
·     Participates in critical recovery efforts
·     Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)
·     Associate's degree in an IT related field
·     Two of the following four certifications: Network+, CCENT, CCNA, or CCNP
·     Minimum 2 years of current NOC experience, as a Networking Specialist, Network Technician, or Network Analyst, working on Cisco related equipment
·     Minimum 1-year experience in troubleshooting and diagnosing switching/router problems
Preferred Additional Experience:
·     Bachelor's degree is highly preferred
·     Bachelor's degree in Network Engineering, plus 2 years' experience with Cisco related equipment as a Network Analyst, Network Specialist, or Network Technician
·     JCNCIA, or equivalent certification is preferred
·     Proficiency in the OSI reference model and TCP/IP
·     GIAC, Security +, MCSE, or Linux certification would be extremely helpful
·     ITIL v3 certification is a huge plus
·     Previous helpdesk experience is preferred
·     Communicate clearly, both orally and in writing
·     Ability to communicate technical terms/concepts to non-technical audiences
·     Highly motivated, process oriented person that has a positive attitude