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Field Engineer 2
Ref No.: 17-15298
Location: Rockland, Massachusetts
Position Type:Full Time/Contract
Start Date: 10/30/2017
RDM:Rahul Jag
Job Duties:
·         Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
·         Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
·         Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
·         Fully qualified field engineer. High degree of troubleshooting skill required.
·         Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
·         Need clear understanding of how to manage a ticket queue in an SLA driven environment.
·         Must have excellent customer relationship skills.
·         Level 3 break/fix expertise required.
·         Courteous, outgoing, friendly personality that evokes confidence.
Required Skills:
1.       English, Experienced
2.       Deskside Support Services Delivery & Support, Experienced (Must have experience working directly with customers)
3.       CompTIA A+, Required
4.       Service Now Experience preferred
5.       Excellent communication skills, both written and spoken in English