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Field Engineer 3
Ref No.: 17-14858
Location: Marion, North Carolina
Position Type:Full Time/Contract
Start Date: 10/24/2017
 Positions: 1
Location:
                Baxter Healthcare
65 Pitts Station Rd.
Marion NC 28752
Duration:    12 weeks
Schedule: 8AM – 5PM
Driving Required:NO
IS USC Required: NO
 
Day to Day Work:
                Managing escalated tickets to resolution, fulfilling requests, working directly with the users and service desk on problems and escalating tickets to other resolvers, when appropriate.  This resource is expected to fulfill standard day-to-day support needs so that pre-existing resources are free to focus on outstanding projects.
 
 
Required Skills:
 
The L3 resources will possess the following skill sets:
·         Knowledge of Microsoft Office 365 and the Windows operating system.
·         Ability to set up workstations with computers and necessary peripheral devices  
·         Check computer hardware for proper functionality
·         Install and configure appropriate software and functions according to specifications
·         Provide orientation and guidance to users on how to operate new software and computer equipment
·         Organize and schedule upgrades and maintenance without deterring others from completing their work
·         Maintain records/logs of repairs and fixes and maintenance schedule