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Field Engineer 4
Ref No.: 17-14433
Location: Jericho, New York
Position Type:Full Time/Contract
Start Date: 10/19/2017
 Role: Field Engineer 4 (MVR must be included in DBI for any FE role)
End Client: Altice
Location: Jericho, NY
Specific Address: 200 Jericho Quadrangle, Jericho, NY 11753
Positions: 1
Duration: 19 weeks; 2/28/18 end date 
U.S. Citizenship: YES
Certification Required:  YES – Must have A+ certification
DrivingNOT required for the role, but we must run MVR
 Day to Day Work:
•             The role of the Technician is to ensure that the overall Site is both managed and that SLAs are met.
•             General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity
•             Utilizing Client process to Image Desktops & Laptops with Core Windows Image
•             Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
•             Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community
Required Skills:
·         English, Experienced
·         Problem Solving, Advanced
·         A+ IT Technician, Experienced
·         In-person customer support