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Field Engineer 2
Ref No.: 17-13744
Location: Seattle, Washington
Position Type:Full Time/Contract
Start Date: 10/12/2017
Location: Seattle, WA
Duration: 26 weeks (Dec. 29, 2017)
# of Positions: 1
End Client: Client
U.S. Citizenship: YES
Certification Required: YES – Must have A+ certification
Driving: NOT required for the role, but we must run MVR (they will be between two locations during the week, but will be at the same place for the entire day; no driving between the two)

Job Description:
  • Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Fully qualified field engineer.
  • High degree of troubleshooting skill required.
  • Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
  • Need clear understanding of how to manage a ticket queue in an SLA driven environment.
  • Must have excellent customer relationship skills.
  • Level 3 break/fix expertise required.
  • Courteous, outgoing, friendly personality that evokes confidence.

Required Skills:
  • English, Experienced
  • Deskside Support Services Delivery & Support, Experienced
· CompTIA A+, Experienced