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Field Engineer 3
Ref No.: 17-11912
Location: New York, New York
Position Type:Full Time/Contract
Start Date: 09/18/2017
 Client: Moet Hennessey -  85 10th Ave #2, New York, NY 10011
Duration: 12 months
Work Schedule:  Monday-Friday, 9 AM-5PM
Driving Role?  NO -  (MVR is required with DBI; driving is not required however)
U.S. Citizenship Required?  YES  - Must list at the TOP of each resume
 
MUST HAVE LISTED AT THE TOP OF THE RESUME (or will be declined):
  • Candidate's Legal Name
  • City, State, Zip Code
  • U.S. Citizenship
  • A+ Certification (must be active)
 
Day to Day Work
 
Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.
 
The General Duties:
 
•             General hardware break/fix of laptops & desktops
•             Troubleshooting and repair of hardware and software issues to maintain business continuity
•             Diagnose, troubleshoot and repair Hewlett Packard Network Printers
•             New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
•             Optimizing Hardware/Software/Networking products and configurations as scripted ensuring customer satisfaction.
•             Active Directory Management
 
Role Requirements:
 
•             High School diploma or GED required
•             5 or more years of experience in a hands-on desk side support role required
•             Must have valid driver's license with reliable vehicle and appropriate insurance (required) – This is listed as a requirement, but please note this is NOT a driving position – Still required.
•             Proficiency in Windows operating systems, Microsoft Office software
•             Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
•             Excellent communication skills required.
•             A+ Certification required
•             Lenovo, Dell and Client certifications a plus