Previous Job
Patient Finance Specialist
Ref No.: 17-11365
Location: Springdale, Ohio
Position Type:Full Time
Start Date / End Date: 09/01/2017 to 03/31/2018
Assignment Capsule
Be a part of the Pharmacy and Finance World - Use your business knowledge to help analyze data and provide financial support. Humana is seeking a Patient Finance Specialist that will work on the behalf of Humana customers, develop relationships with foundations and manufacturers, and provide internal customer support for the entire Pharmacy. In this role you will:

· Source Patient Assistance program and/or foundation to assist patients in meeting Out Of Pocket responsibility
· Take inbound and make outbound calls related to Patient Assistant Program, billing inquiries, and insurance verification
· Provide customer service (internal/external)
· Documenting case files with complete notes on work
· Complete special projects with varied and complex components as needed

Role Essentials
• High school diploma or GED
• 1 to 2 years of customer service experience
• Previous experience working phones on an incoming and outgoing basis
• Comprehensive knowledge of Microsoft Products including Word, Excel and Outlook
• Intermediate to High level of Windows Based system navigation
• Must be able to work a shift between 8am and 8pm EST Monday-Friday and Saturdays between 8am to 6pm (A weekday off if you work Saturdays).
Role Desirables
• Bachelor’s Degree in Finance, Accounting or a related field
• Strong communication and telephonic skills (including soft skills and de-escalation)
• Previous Healthcare and/or Mail Order Pharmacy experience
• Fluency in Spanish

Reporting Relationships
You will report to a Finance Frontline Leader. This area is under the leadership of the SVP & Chief Financial Officer.

Additional Information
At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too.