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Field Engineer 4
Ref No.: 17-10051
Location: Baltimore, Maryland
Position Type:Full Time/Contract
Start Date: 07/25/2017
End Client: M & T Bank
Positions: 1
Location: Baltimore, MD
Duration: 1 year
Schedule: 8-5
Driving Required: Yes (some)
IS USC Required: No

Day to Day Work:
  • Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.
  • Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair.
  • Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.
  • Understand and utilize technical manuals and support resources.
  • Achieve average work order sales and productivity standards.
  • Adhere to current policies and procedures.
  • Complete all service system transactions accurately.
  • Maintain a clean and organized work area.
  • Keep up-to-date on retail products, current technologies and service certifications required by ASP partners.
  • Perform other duties and tasks as assigned.

EDUCATION & EXPERIENCE:
  • High school diploma or equivalent, and at minimum COMPTIA A+ certification or the ability to be certified within 90 days of hire.