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Field Engineer 2
Ref No.: 17-10047
Location: FORT LAUDERDALE, Florida
Position Type:Contract
Start Date: 07/25/2017
Location: FORT LAUDERDALE, FL
End Client: Microsoft/Techlink
Address: 6750 North Andrews Avenue, FORT LAUDERDALE, FL 33309
Interview Process: 1st over the phone with Client, 2nd will be onsite

Shift: PART TIME WORK (20 hours per week - 9am to 1pm, M-F). The candidate may have more hours if another tech is out on vacation, ill, leave, etc. FYI.
US CITIZENSHIP: Required (must note at top of resume)
BILINGUAL: Required (must note at top of resume - English/Spanish)
Screens: Candidate must be able to clear both Microsoft screens (TrueScreen) & Pinnacle/Client screen (Talentwise)
*Driving is not required for this role, but he/she must initiate the MVR screen if hired (results won't matter).

Do NOT send any prior NBD candidates (former Dell Driving Techs/CE 6 hires)


RESUME MUST CONTAIN PRE-SCREEN QUESTIONS BELOW - candidates MUST answer these, not a recruiter...

*Please list the Required Pre-Screen Questions/Answers at the bottom of the resume:
  • Do you know how to use a cmd prompt?
  • Do you have Windows10 experience? As a user? As a supporter?
  • Do you know how to add a system to a corporate domain environment?
  • Did you ever image systems via the network?
  • Do you know what OneDrive is? The Cloud?
  • Did you ever replace hardware on a laptop/tablet? If yes, what: harddrive, RAM, keyboard, LCD, system-board?

Job Description:

We are actively seeking to fill a PART TIME Technician position, working at our Fort Lauderdale location. In this role, the successful candidate will provide technical service support:

Hardware: diagnostics, troubleshooting and parts replacement on laptops, desktops and servers.
Software: installation, configuration, and problem resolution in pc/network environment.
Required: Bilingual. Excellent understanding of the customer service business; 2+ years previous hands-on deskside support experience; Experience replacing desktops/laptops components. CompTIA, A+; 6 major OEM platform certifications - Dell, Client, Toshiba, Samsung, ASUS and Lenovo
Desired: CompTIA Server+; AS degree in Electronics or Computer Science, related military/technical training or equivalent experience. Apple certification.
Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets (some printers and servers).
Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail, IM and face to face). In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments. You will need to attain working knowledge of both routers and switches in local area networks and wide area networks. You must have a clear understanding of active directory utilizing group policies and SCCM. You must be proficient with Microsoft applications, Windows 10 and Server 2012.
You should have positive, constructive attitude and the ability to work both independently and in team environment.
Working schedule M-F, 9:00AM and 1:00PM.