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Field Engineer 2
Ref No.: 17-09860
Location: Los Angeles, California
Start Date: 07/18/2017
 308173 - Field Resource/Onsite – Los Angeles (HEAVY MAC EXPERIENCE REQUIRED!!! DO NOT SEND CANDIDATES WITHOUT RECENT APPLE/MAC SUPPORT)
 
End Client: Auto Club
Address: 2601 Figueroa St
   Los Angeles, CA 90007
 
Duration: 6 months (possible extension)
 
**Willing to drive from our Los Angeles site to our Costa Mesa site as this will be required on occasion.  Transportation ability required along with valid License & Insurance – MVR required to CLEAR.
 
 
MUST HAVE:
ACMT -  Apple Certified Macintosh Technician
 
Job Description:
 
  •          Onsite L2 technician to support both PC and MAC environments.
  •          Supporting VIP level clients.
  •          Provide all hardware and software support, including system install and configuration, application install and system imaging, and hardware upgrades.
  •          Provide Network connectivity support, including support of network devices, printers, and network share setup.
  •          Supporting systems connected to virtual machines and will help setup and configure these setups.
  •          Responsible for training other technicians and will be responsible for creating SOPs documentation for both trainees and Management.
 
 
Qualifications:
 
  •          Excellent communication Skills both verbally and written.
  •          Excellent soft skills, works well with Clients, and are highly professional
  •          Works well in a team environment.
  •          Experience supporting eBiz and Marketing resources from a help desk
  •          Organized, very thorough, and methodical in their approach to problem resolution
  •          MAC certified or several years of MAC experience (ACMT Certification or similar preferred)
  •          Preferably Casper certified
  •          A+ or Client Certifications
  •          Experienced with Microsoft Office support in a professional environment.  (Office 2010/2013 experience required)
  •          Experienced with Windows 7/10 support in a professional environment.
  •          Has a solid understanding of Network infrastructure.
  •          Experience with ticket management, ticketing queue software.
  •          Excellent documentation skills