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Network Control Specialist 1
Ref No.: 17-09282
Location: Melbourne, Florida
Position Type:Contract
Start Date: 07/05/2017
· This position's primary role is to operate and maintain network devices and to mitigate network outages and performance issues.
· Performs as the first line of defense to take appropriate action toward resolving network and system problems as they appear.
· Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.
· Differentiates between primary and secondary network failures.
· Based on the severity or type of event, determines what additional resources are required.
· Issues service interruption reports to requisite customer agencies
· Responsible for remotely supporting installation of various computer hardware equipment, and bringing systems "on-line”.
· Monitors network devices and overall network health / performance.
· Responsible incident response, troubleshooting, and resolution per policies and procedures
· Implement technical solutions to mitigate outages or performance issues
· Provides guidance to operations shift members
· Participates in various working groups and boards related to process improvement and change authorization
· Performs software upgrades and patches to operational systems
· Interfaces with end users and customers as required
· Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems
· Participates in critical recovery efforts
· Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)
· Associates degree in an IT related field
· Two of the following four certifications: Network+, CCENT, CCNA, or CCNP
· Minimum 2 years of current NOC experience, as a Networking Specialist, Network Technician, or Network Analyst, working on Cisco related equipment
· Minimum 1-year experience in troubleshooting and diagnosing switching/router problems
Preferred Additional Experience:
· Bachelor's degree is highly preferred
· Bachelor's degree in Network Engineering, plus 2 years' experience with Cisco related equipment as a Network Analyst, Network Specialist, or Network Technician
· JCNCIA, or equivalent certification is preferred
· Proficiency in the OSI reference model and TCP/IP
· GIAC, Security +, MCSE, or Linux certification would be extremely helpful
· ITIL v3 certification is a huge plus
· Previous helpdesk experience is preferred
· Communicate clearly, both orally and in writing
· Ability to communicate technical terms/concepts to non-technical audiences
· Highly motivated, process oriented person that has a positive attitude