Previous Job
Field Engineer 2
Ref No.: 17-09139
Location: Englewood Cliffs, New Jersey
Start Date: 06/28/2017
Min Wages: $25.00
I need someone who possess excellent Leadership and can manage the day-to-day activities for 3-4 Technicians in Englewood Cliffs, NJ. This person must also have Excellent Communication skills.
800 Sylvan Ave
Englewood Cliffs, NJ 07632

The General Duties:
The role of the Lead Technician is to ensure that the overall BSC service is both managed and that SLAs are met.
The Lead Technician must ensure that customer service / customer satisfaction are maintained. This is achieved by ensuring that the BSC walk up is manned, queues managed and that machines are delivered to customers within the agreed timelines.
Walk-up: Users 'walk up' to the BSC kiosk where a technician will be available to support incidents, queries and laptop installation pickup. A stock of parts will be maintained in order that users benefit from same day fix (in most cases) at the BSC as opposed to waiting on a next day warranty part delivery. This will enable a reduced MTTR for users utilizing the BSC service.
General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity
Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment
Managing Objects and User Accounts in Active Directory
Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community