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Customer Service Rep
Ref No.: 17-00913
Location: Margate, Florida
Start Date / End Date: 06/23/2017 to 10/06/2017

These positions will be for front desk receptionists for the facility.

Bilingual English-Spanish (reading and writing), Customer Service Skills, and medical office experience preferred.

Finger printing is a required part of onboarding.

Shift is 8 am - 5 pm Monday through Friday.

Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations. Identify and direct beneficiaries to the most appropriate, cost effective medical care. Processes request for authorization according. Fluent in English for both speaking and reading. Excellent communication skills. Commitment to offering quality service to internal and external customers. Ability to respond quickly and proactively to customer queries. Demonstrated teamwork through flexibility and reliability; superior customer service skills Ability to adapt to varied situation and exercise sound judgment. Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required. Call center experience may be required. Attention to detail. Proven ability to quickly learn new systems and processes.